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For Immediate Release: March 8, 2006

 

“The Secret to a Power Business Lunch is the Same as Real Estate—Location, Location, Location” Reveals Expert Etiquette Coach Ellen A. Kaye

 

 

About Ellen A. Kaye

Ellen A. Kaye is one of the nation’s foremost experts in leadership image and etiquette, effective communication and powerful presentation skills. She is author of the bestselling business book, Maximize Your Presentation Skills: How to Speak, Look and Act on Your Way to the Top (Crown, 2002) and owner of Scottsdale, AZ-based Perfect Presentation. For more information, call: 480-391-9888.

 

 

Every day, millions of business people engage in millions of power lunches. They are building relationships, closing deals, hammering out merger details and accomplishing countless other tasks that are more enjoyably conducted in the setting of a meal rather than an office.

 

But not all of those lunches are a success. Many end up in non-decisions or stalemates and sometimes they end up with no business discussed at all. The reason: a poorly-selected venue. “Regardless of how impeccably you behave, how sparkling your conversation is or whether you use the right fork every time, your deal could go south if you don’t choose wisely when you select your location,” warns Ellen A. Kaye, a well-known leadership image and etiquette consultant and author of the best-selling business book, Maximize Your Presentation Skills (Crown, 2002).

 

Kaye points out that the venue creates the climate for a productive business discussion. If it’s too noisy, too hot, too crowded or too anything else, neither you nor your guest will be in the mood to – or be able to – discuss business effectively. Which means that everyone’s time will be wasted and a near-deal could easily become no deal. To avoid those problems and to put the “power” in your next power lunch, follow these expert venue-selection tips from Kaye:

 

1. Go to the client. Choose a restaurant close to the client’s or guest’s office. You go to them; don’t make your client come to you. If he has to sit in mid-day traffic for an hour to get to you, he’ll be annoyed and frustrated by the time he shows up – not the frame of mind you want him in to make a sale.

 

2. Stick with what you know. Choose a restaurant you have been to before. A business lunch with a big prospect is not the time to try that hot new place you read about in the paper last week. If that new hotspot winds up being too loud or the tables are too close together, says Kaye, you’ll have blown the opportunity to conduct business. If adhering to the rule that you go to the client means you have to choose an unfamiliar restaurant, make sure you do a reconnaissance beforehand. At a minimum, take a look at the menu and walk through the place to make sure it’s an appropriate setting for your business lunch. Ideally, eat a meal there beforehand so you know what to expect.

 

3. Verify the offering is agreeable. You may think raw fish is the most delectable meal on the planet, but face it: not everyone agrees. So before inviting a guest to a restaurant that serves anything unusually spicy, unusually exotic or just plain unusual, check with him to make sure the fare is agreeable.

 

4. Call the restaurant, then call your client. Make lunch reservations before you pick up the phone to call your client. Kaye recommends choosing two or three places with different atmospheres and have a few different dates and times conveniently written down. Then contact your client/guest to determine which restaurant and type of food and atmosphere, date and time works best for them. Since you’ve already got the reservation, you won’t make the faux pas of having to call back, embarrassed, to say, “Oops, I couldn’t get us in…”

 

5. Consider an alternative venue. When you want to close the deal over lunch, but don’t want a been-there-done-that feel to your meal, Kaye suggests you consider hosting lunch in one of these locations:

 

Executive dining room. The executive dining room is an exclusive restaurant located in company headquarters and executive offices. If your client works nearby or will be at your headquarters for the day (remember, you don’t want to break the “you go to your client” rule), the executive dining room might be an option for lunch. Usually only important customers and high-level executives are invited to this room. In some companies, when you are finally invited to dine here, you have arrived.

 

Company cafeteria. Before you pooh-pooh this option, think about the benefits: you can get food in a hurry, which is useful if you’re hammering out a deal in your office and want just a short break for lunch; your guest will feel welcomed and get greater insight into your company’s culture; you can create a “down-home” feel to the meeting; and your guest has the opportunity to mingle with associates from all levels of the company. If your aim is none of these, then skip the cafeteria.

 

Your office. If you have the room, the décor, a need for privacy or a lack of time, a power lunch in your own office is not out of the question. Ideally, have an assistant deliver lunch right to your desk and you’ll be able to continue your business negotiations uninterrupted. Remember to stay away from the keyboard and eat neatly. Just because you’re in your office doesn’t mean you can abandon your manners. Finally, be considerate of your office colleagues by keeping odors to a minimum.

 

Private clubs. Private clubs are known for their service, personal attention, high-quality food and private meeting rooms. They can be an ideal location to impress a client. The simple act of being a member of an exclusive club can boost your reputation in the eyes of a customer. Since there are various types of private clubs, including dining clubs, business clubs, social clubs and so on, be sure to indicate to your guest the type of club to which you are inviting him and the appropriate attire.

 

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The cardinal rule of real estate has always been “location, location, location;” the same can be said of business lunches. “The choice of a power lunch site is as important as knowing what to order, when to tip and when to close the deal,” says Kaye. So next time you’re thinking about how to seal the deal over lunch, think about where you need to be to seal it. It can make or break your deal.

 

To read Kaye’s expert advice on “Power Breakfasts: Never Nibble at the Buffet and Other Tips for Avoiding Breakfast Meeting Humiliation” visit http://www.ellenkaye.com/press%20breakfast.htm . For more information about how you and your company can brush up on your etiquette and social savvy, and have fun doing it, visit http://www.ellenkaye.com/topics.htm or call: 480-391-9888.

 

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We would be delighted to have you reprint any of this article provided you include the following byline:

 

About Ellen A. Kaye

Ellen A. Kaye is one of the nation’s foremost experts in leadership image and etiquette, effective communication and powerful presentation skills. She is author of the bestselling business book, Maximize Your Presentation Skills: How to Speak, Look and Act on Your Way to the Top (Crown, 2002) and owner of Scottsdale, AZ-based Perfect Presentation. For more information, call: 480-391-9888.

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